Frequently Asked Questions

Ordering & Delivery

Where do you ship?

We ship anywhere within the United States.

How do you ensure safe shipping to warm climates?

We don’t compromise and we want to make sure you receive your chocolate in perfect condition. In the warm months we ship orders with Ice packs and a sustainable insulation foam with no extra charge. We recommend, if possible, to request that the shipment be delivered to you personally and not left exposed to the sun and heat.

What forms of payment do you accept?

We accept a variety of payment methods for your connivence including; Visa, Mastercard, American Express, Paypal, Shop Pay, Amazon Pay and Google pay.

Is it safe for me to use my credit card on your website?

When making purchases through our secure server, you are protected by a 128-bit SSL encryption technology This technology allows us to utilize advanced encryption in order to protect the information transmitted between your computer and our server. Any personal information you enter on our website, including your name and credit card information, is securely dispatched over the Internet.

What is your return policy?

Due to the nature of the product, we are unable to accept product returns. If you would like to submit a claim due to damaged or defective product, please contact us at within 15 days of your receipt of the product.

Our Chocolate

Are you 100% vegan?

Yes! Every ingredient in our chocolate is vegan including the sugar. 7th Heaven has a Vegan Friendly certification.

Do you use fair trade chocolate?

The cocoa beans we use are Fair trade Certified.

What allergens are found in 7th Heaven chocolate?

All our products may contain SOY and all of them may contain WHEAT, PISTACHIOS, HAZELNUTS, ALMONDS, CASHEWS, COCONUT, PEANUTS, SESAME AND SULFITES, so please look at the ingredients before you purchase. Because all chocolate is made in the same facility cross contamination may occur.

is 7th Heaven chocolate available in stores?

Yes! 7th Heaven is available in a variety of stores. You can find a location near you by entering your zip code into our store locator here.

Is your chocolate Kosher?

Yes, our chocolate is Kosher! Supervising by Badatz Belz and Chief Rabbinate of Israel.

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