Refund policy
All products are sold on a non-returnable basis unless defective, damaged or contaminated. Please check that all items received are what you have ordered.
If you have received an incorrect item, please do not open it.
In cases where product is defective, damaged or contaminated, you may contact us to request a refund or exchange of your purchase within 14 days of receiving your shipment. We will normally follow your election (a refund or an exchange, as applicable), except where we believe, based on our professional judgment, that your election (a refund or an exchange, as applicable) will not be appropriate in the circumstances of the matter.
No refund or exchange will be given for change of mind, products that have been opened or tampered with or are not in their original condition, incorrect orders made by the recipient or products that are not quite to your liking.
We may ask you to return the product for inspection. Products should only be shipped to us if you have been instructed to do so by one of our customer service representatives. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within five (5) days.